Uncle Stan's Foods is a small chops company known for it's unique finger food taste all over Lagos. Our brand makes us unique.
We are recruiting to fill the
position below:
Job Title: Customer Service Manager
Location: Lagos
Job Summary
- We are seeking a dedicated and experienced
Customer Service Manager to join our team.
- The ideal candidate will be responsible
for overseeing and enhancing the customer service experience, addressing
customer inquiries, resolving complaints, and implementing strategies to
ensure overall customer satisfaction.
- This role requires a customer-centric
individual with strong leadership skills and a commitment to delivering
exceptional service.
Key Responsibilities
- Lead and mentor the customer service team
to deliver outstanding service and achieve performance targets.
- Ensure customers get their orders at the
estimated time of delivery.
- Follow up on customers complaints and
provide solutions.
- Be proactive in solving customers
complaints.
- Collaborate with the restaurant and
logistics team to ensure smooth operation.
- Develop and implement customer service
policies, procedures, and standards to ensure consistency and excellence.
- Address and resolve customer complaints
and issues promptly and effectively.
- Investigate and analyze root causes of
complaints to implement preventive measures.
- Collaborate with cross-functional teams to
resolve complex customer issues.
- Establish and maintain strong
relationships with customers through effective communication channels.
- Communicate product information,
promotions, and company updates to customers in a clear and engaging
manner.
- Act as a liaison between customers and
internal teams to ensure accurate and timely resolution of inquiries.
- Identify opportunities to improve the
overall customer experience and implement strategies accordingly.
- Develop and execute initiatives to exceed
customer expectations.
- Provide ongoing training and development
for the customer service team to enhance skills and knowledge.
- Streamline and optimize customer service
processes to improve efficiency and effectiveness.
- Develop and execute customer retention
programs to build loyalty and repeat business.
- Identify and implement strategies to
upsell or cross-sell products based on customer needs.
Qualifications and Skills
- Bachelor's Degree in Business, Marketing,
or a related field.
- Proven experience in a customer service
management role, preferably in the food or hospitality industry.
- Strong leadership and interpersonal
skills.
- Excellent communication and
problem-solving abilities.
- Detail-oriented with a focus on delivering
high-quality service.
- Familiarity with customer service software
and tools.
- Ability to work in a fast-paced and
dynamic environment.
Salary
N100,000 - N150,000 / Month.
Application Closing Date
31st, January 2024.
Method of Application
Interested and qualified candidates should forward their CV to: hrunclestansfoods@gmail.com using
the position as subject of email.