Network Support Engineer Job in Nigeria


IPNX Nigeria Limited is one of the fastest growing information and communications technological companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world class services.

We are recruiting to fill the position below:

Job Title: Network Support Engineer

Location: Lagos
Employment Type: Full-time

Division: Business
Function: Technical Support
Department: Enterprise Service Management
Reporting to: Team Lead, Enterprise Service Management
Job Grade: Permanent
Travel Frequency: Seldom
Work Schedule: Shift


  • Provide first-level off-site technical support for all ipNX services, ensuring excellent customer service and satisfaction.

Key Responsibilities

  • Incident Management (First Call Resolution)
  • Manage service request life-cycle
  • Monitor and escalate based on SLAs
  • Proactively monitor ipNX network elements
  • Ensure timely resolution of customer inquiries and faults
  • Follow up on unresolved complaints and open tickets

Key Activities

  • Receive, log, and take ownership of service requests and faults
  • Respond to inquiries via email, phone, or web calls
  • Coordinate with other teams to resolve customer issues
  • Monitor network elements and respond to inbound calls and emails
  • Identify and alert supervisor of trends in customer calls
  • Follow up on open tickets and provide timely updates to clients
  • Prepare technical reports and service level reports

Key Competencies
Educational Qualifications & Functional Skills:

  • B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical-Electronics Engineering (2.2 / Upper Credit at minimum)
  • CCNA, CCNP (Desired)
  • Strong telecommunications, IP design skills, and in-depth knowledge of IP Network
  • Excellent business communication skills

Work Experience:

  • Hands-on experience with IP Routing, MPLS, QOS, VPN
  • Knowledge and experience with network security (IPSec Firewalls)
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online