Tantalum Academy - We train people on soft skills through storytelling & online games. We have designed state of the art programs that are highly engaging, uses immersive games, storytelling, reflection, peer feedback & assessments. Our USP’s are our path breaking & industry defining concepts such as Soft Skills Quotient (SSQ), Visually Measurable Behaviours (VMB), Visually Applied Actions (VAA) to inculcate soft skills in a measurable way. Our target audience spans Enterprises, Higher educational institutions & schools.
We are recruiting to fill the position below:
Job Title: Account Manager - Gamified Learning Solutions
Location: Ikoyi, Lagos
Employment Type: Full-time
Overview
- As an Account Manager at Tantalum Academy, you will play a key role in managing and nurturing client relationships to drive growth and ensure client satisfaction.
- You will be responsible for upselling and cross-selling our gamified learning solutions, demonstrating a deep understanding of our products and their alignment with client needs.
- This role involves working collaboratively with internal teams to deliver exceptional service and maximize revenue opportunities.
Responsibilities
Client Relationship Management:
- Build and maintain strong, long-lasting relationships with clients.
- Act as the main point of contact for clients, understanding their needs and ensuring a high level of customer satisfaction.
- Conduct regular check-ins and status updates to strengthen client relationships.
Upselling and Cross-Selling:
- Identify opportunities for upselling and cross-selling gamified learning solutions to existing clients.
- Collaborate with the sales and marketing teams to create customized proposals that address client needs and showcase additional value.
Product Knowledge:
- Develop a comprehensive understanding of Tantalum Academy's gamified learning solutions.
- Stay informed about industry trends, competitor offerings, and emerging technologies to effectively position our products in the market.
Needs Analysis:
- Conduct thorough needs assessments to understand clients' business goals and challenges.
- Work closely with clients to tailor solutions that address their specific requirements.
Contract Renewals and Negotiations:
- Manage contract renewals and negotiations to ensure continued client engagement.
- Collaborate with the legal and finance teams to finalize agreements.
Communication and Collaboration:
- Communicate effectively with internal teams, including content development, technology, and customer support, to address client needs.
- Collaborate with cross-functional teams to resolve any issues and ensure a seamless client experience.
Reporting and Analytics:
- Prepare and present regular reports on account status, sales performance, and revenue forecasts.
- Utilize analytics to identify trends and opportunities for account growth.
Customer Advocacy:
- Encourage satisfied clients to become advocates, providing testimonials and participating in case studies.
- Address and resolve any client concerns promptly and professionally.
Qualifications
- Bachelor's Degree in Business, Marketing, or a related field.
- Proven experience in account management, sales, or a related customer-facing role.
- Strong understanding of gamified learning solutions and the e-learning industry.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make data-driven decisions.
- Goal-oriented with a track record of meeting and exceeding sales targets.
- Strong negotiation and contract management skills.
- Team player with the ability to collaborate across departments.
- Highly organized and able to manage multiple client accounts simultaneously.
Application Closing Date
1st March, 2024.
Method of Application
Interested and qualfiied candidates should submit their Resume, a Cover Letter detailing relevant experience, and references to: careers@netconstruct-ng.com include "Account Manager Application - Gamified Learning Solutions" in the subject line.
