Part Counter Analyst Job in Nigeria

 Mantrac is the sole distributor for Caterpillar products in Nigeria, distributing and supporting machinery, power systems and material-handling equipment. The company provides customers with comprehensive solutions, backed by technical know-how, experience and in-depth knowledge of their local markets.

We are recruiting to fill the position below:

Job Title: Part Counter Analyst

Location: Abuja (FCT)

Employment Type: Full-time

Summary of Responsibilities

  • To maintain an up-to-date and efficient Parts Service system that will satisfy new and old customers.
  • To ensure maximum sales of parts are made with little or no lost sales by providing possible alternatives.

Main Function

  • Selling of parts by phone or face-to-face at the Parts Counter
  • Accurately and promptly reference all parts inquiries
  • Efficiently process all orders
  • Receive, process, interpret and adequately vet all customers’ LPOs and other related enquiries for desirable selling actions
  • Agree customer payment terms with reference to the line manager
  • Agrees and administers customer payment documents, liaises with NGCC for payment approval
  • Order and process back order items, stock transfers and documents in liaison with Parts Operations and the Logistics department
  • Offer technical advice and alternative solutions to satisfy customer requirements
  • Respond to any customer complaints in an efficient and timely manner
  • Ensure that the Counter area is clean and tidy at all times

Key Objectives

  • All phone calls to be answered immediately i.e. after the second ring
  • Good telephone manners and customer service are exhibited on the phone
  • All walk in customers are immediately acknowledged and serviced
  • Always maintain a complete and updated parts and service reference library
  • All parts invoices are properly filed and stored
  • Back Order items are promptly processed to meet CIC order cut off
  • All previous days Back Orders by customers or service department are within 48 hours
  • Customer and service department parts return are processed in line with correct procedures


  • Customer representatives
  • All categories of Mantrac & COE management and staff

Relevant Information

  • HND or B.Sc in Engineering Field or any related discipline with a minimum of 2 years relevant experience.

Financial Impact:

  • See annual work plan
  • Hazards: Risk of pains and eye strain due to long hours work with computer system.

Application Closing Date
28th February, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online