Mantrac is the sole distributor for Caterpillar products in Nigeria, distributing and supporting machinery, power systems and material-handling equipment. The company provides customers with comprehensive solutions, backed by technical know-how, experience and in-depth knowledge of their local markets.
We are recruiting to fill the position below:
Job Title: Part Counter Analyst
Location: Abuja (FCT)
Employment Type: Full-time
Summary of Responsibilities
- To maintain an up-to-date and efficient Parts Service system that will satisfy new and old customers.
- To ensure maximum sales of parts are made with little or no lost sales by providing possible alternatives.
Main Function
- Selling of parts by phone or face-to-face at the Parts Counter
- Accurately and promptly reference all parts inquiries
- Efficiently process all orders
- Receive, process, interpret and adequately vet all customers’ LPOs and other related enquiries for desirable selling actions
- Agree customer payment terms with reference to the line manager
- Agrees and administers customer payment documents, liaises with NGCC for payment approval
- Order and process back order items, stock transfers and documents in liaison with Parts Operations and the Logistics department
- Offer technical advice and alternative solutions to satisfy customer requirements
- Respond to any customer complaints in an efficient and timely manner
- Ensure that the Counter area is clean and tidy at all times
Key Objectives
- All phone calls to be answered immediately i.e. after the second ring
- Good telephone manners and customer service are exhibited on the phone
- All walk in customers are immediately acknowledged and serviced
- Always maintain a complete and updated parts and service reference library
- All parts invoices are properly filed and stored
- Back Order items are promptly processed to meet CIC order cut off
- All previous days Back Orders by customers or service department are within 48 hours
- Customer and service department parts return are processed in line with correct procedures
Contacts:
- Customer representatives
- All categories of Mantrac & COE management and staff
Relevant Information
- HND or B.Sc in Engineering Field or any related discipline with a minimum of 2 years relevant experience.
Environment:
Financial Impact:
- See annual work plan
- Hazards: Risk of pains and eye strain due to long hours work with computer system.
Application Closing Date
28th February, 2024.
How to Apply
Interested and qualified candidates should:
Click here to apply online
