Redeemers Health Village (RHV) is a leading healthcare institution dedicated to providing exceptional medical care and improving the health and well-being of individuals and communities in Nigeria. With a commitment to excellence and innovation, we strive to deliver high-quality healthcare services and uphold the highest standards of integrity and professionalism.
We are recruiting to fill the position below:
Job Title: Call Centre Representative
Location: Mowe, Ogun
Employment Type: Full-time
Position Overview
- As a Call Center Representative at Redeemer’s Health Village, you will be the first point of contact for our patients/Customers, providing them with excellent service and support.
- You will handle in bound and outbound calls, addressing inquiries, resolving issues, and providing information about our products/services. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset.
Responsibilities
- Answer incoming calls promptly and professionally
- Listen to customer inquiries and provide accurate information and assistance
- Resolve customer complaints and issues in a timely manner
- Update customer accounts and maintain accurate records in the database
- Follow communication scripts and procedures
- Identify and escalate priority issues to the appropriate team member
- Meet or exceed performance goals for call quality, productivity, and customer satisfaction
Requirements
- Bachelor’s Degree in relevant field
- Previous experience in a customer service or call center role preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Proficiency in computer skills and familiarity with CRM & ERM systems
- Ability to work independently and as part of a team
- Flexibility to work in shifts, including evenings, weekends, and holidays.
Application Closing Date
7th May, 2024.
Method of Application
Interested and qualified candidates should send their Resume and Cover Letter detailing their relevant experience to: careers@redeemershealthvillage.org using the Job Title as the subject of the email.
