Oaklands and Johnson Limited, a world-class Advertising and experiential marketing company, is recruiting to fill the position below:
Job Title: Client Experience and Growth Manager
Location: Lagos
Employment Type: Full-time
Responsibilities
- Develop and maintain strong relationships with clients.
- Act as the main point of contact for client inquiries, requests, and feedback.
- Understand clients' objectives and collaborate with the marketing team to develop and implement effective marketing strategies.
- Contacting potential clients to establish a business relationship and meet with them.
- Provide regular updates to clients on project progress and results.
- Manage client expectations and address any issues or concerns in a timely and professional manner.
- Ensure client satisfaction and seek opportunities for account growth and upselling.
- Assist in the preparation of reports, presentations, and proposals for clients.
- Stay informed about industry trends and developments to provide valuable insights to clients.
- Reach out to prospects via email, phone, and LinkedIn to educate them on our agency's services and sourcing new sales opportunities through inbound lead follow-up.
- Working in partnership with the ATL, BTL, and Digital team, developing creative direction and experiential engagement ideas to meet clients' objectives.
Requirements / Experience
- HND / B.Sc Degree in Marketing, Business Administration or related field.
- Experience working in an advertising agency is very key.
- 2 - 4 years relevant work experience.
- Proven experience in client service or account management roles.
- Strong leadership and team management skills.
- Exceptional communication and interpersonal skills.
- Problem-solving and conflict-resolution abilities.
- Customer-centric mindset and a dedication to client satisfaction.
- Excellent organizational and time management skills.
- Networking skills
- Excellent analytical skills and the ability to do market research.
Application Closing Date
7th June, 2024.
How to Apply
Interested and qualified candidates should send their CV to: careers@oaklandsandjohnson.com using the job title as the subject of the mail.
Note: Female candidates are advised to apply only.
