HCM Operations Officer Job in Nigeria

 Phillips Outsourcing Limited has been in existence for over 16 years. We have a vast experience in the outsourcing business as we currently manage resources for major clients in all sectors of the Nigerian economy. In addition, our prolific manpower cuts across the 36 states in Nigeria. After successfully gaining ground in all the 36 states of the federation, we are gradually spreading our tentacles to other African Nations. We are currently registered to also do business in Ghana. Our framework is developed to fully support the businesses of our clients, ensuring continuous improvement of the outsourced services. This ultimately thrusts our clients to achieve their business objectives.

We are recruiting to fill the position below:

Job Title: HCM Operations Officer

Location: Lagos

Employment Type: Full-time
Industry: Insurance

Job Summary

  • Responsible for aligning business objectives with employees and management. The role holder serves as a consultant to management on human resource related issues and acts as an employee champion and change agent by developing integrated solutions and communicating such.
  • The objective is to tailor value added services to management and employees that reflect the objectives of the organization.


  • Carry out all activities (talent planning, acquisition, development and Management) in line with the agreed organizational structure.
  • Provide guidance and input on business unit restructures, workforce planning and succession planning.
  • Ensure all employees have a good understanding of the performance management system.
  • Provide day-to-day performance management guidance to line management (e.g. coaching, counseling, career development)
  • Carry out half year and year end performance appraisals companywide
  • Work with other stakeholders to complete the onboarding process for all new employees
  • Staff confirmation
  • Exit interviews
  • Conduct weekly meetings with respective business units.
  • Consult with line management, providing HR guidance when appropriate.
  • Analyze trends and metrics and develop policies and processes to aid continuous improving in the organization to enable it meet the set targets and objectives.
  • Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
  • Run payroll and pay employees on agreed date as per policy accurately and in a compliant and timely manner.
  • Remittance of NHF, Payee Tax, Pension contributions etc. to the relevant authorities within the stipulated time.
  • Provide payroll information by answering questions and requests from staff
  • Manage and resolve issues relating to payroll production
  • Maintain employee confidence and protect payroll operations by keeping information confidential.
  • Manage the contract staff Payroll
  • Attend to disciplinary and grievance issues for complete resolution
  • Effectively identify and manage conflict to maintain a healthy work environment
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies


  • Minimum of a Bachelor's Degree in Social Sciences, Humanities or related field.
  • An advanced degree (Maters or equivalent) would be an added advantage.
  • Minimum of five (5) years cognate work experience with at least two (2) years within a reputable and structured business environment, or multinational corporation.
  • Experience in two pillars of HCM – Training and Development and Talent Acquisition.
  • Membership with the Chartered Institute of Personnel Management (CIPM) or any international HR Professional body (such as CIPD, SHRM).
  • Knowledge of Human Resources Laws and regulations as well as Global Best Practices
  • Working experience with the Balance Score Card Performance Management Tool.
  • Experience working in an insurance firm is an added advantage.


Application Closing Date
10th July, 2024.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@phillipsoutsourcing.net using the Job Title as the subject of the mail.