Customer Care Executive Job in Nigeria

 Montero Group is an international strategic advisory firm that specializes in helping leading companies and institutions develop and grow their business and brand in new markets.

We are recruiting to fill the position below:

Job Title: Customer Care Executive

Location: Lekki, Lagos



Employment Type: Full-time

Job Summary

  • The Customer Care Executive is responsible for providing excellent customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
  • This role involves handling communication through various channels and maintaining a positive relationship with customers.

Responsibilities 

  • Respond to customer inquiries via phone, email, and chat in a timely manner.
  • Resolve customer complaints and provide appropriate solutions.
  • Maintain detailed and accurate records of customer interactions.
  • Provide product and service information to customers.
  • Collaborate with other departments to address customer needs.

 Requirements

  • National Diploma (OND) in any course of study.
  • Proven customer service experience.
  • Strong communication and interpersonal skills.
  • Ability to handle stressful situations calmly and effectively.
  • Proficiency in using customer service software and tools.

Salary
N80,000 - N120,000 Monthly. 

Application Closing Date
6th July, 2024.

Method of Application
Interested and qualified candidate should send their applicatiomns to: recruitments@monterogroup.com.ng using the job title as the subject of the mail.