Customer Service Representative Job in Nigeria

 GFT Limited is one of the fastest growing indigenous startups that focuses on fitness wear-ables and are highly customer centric.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Abuja (FCT)



Employment Type: Full-time

Job Summary

  • A fitness brand is seeking dynamic and motivated Customer ServiceRepresentatives to join our team.
  • As a Customer Representative, you will be responsible for promoting and selling to customers within the retail/ e-commerce environment.

Responsibilities

  • Your primary goal will be to engage with customers and potential leads and educate them about products and services.
  • This role requires excellent and eloquent communication skills, a customer-centric approach, negotiating, and persuasive ability to achieve sales targets.
  • Proactively approach customers in partner retail stores and initiate conversations to understand their device financing needs.
  • Sell company products and services in your assigned work platform.
  • Cold Calls, and follow-up calls to potential clients.
  • Knowing the Company’s products inside and out so that you can answer questions.
  • Collaborate with retail store staff to identify and capitalize on cross-selling opportunities. Relationship Building:
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Provide management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

Sales Target Achievement:

  • Meet and exceed assigned sales targets and key performance indicators (KPIs) regularly.
  • Proactively seek opportunities to maximize sales and revenue generation.
  • Utilize effective sales techniques and strategies to influence customer decision-making and drive sales growth.
  • Monitor and analyze sales performance data, identify trends, and provide feedback and insights to improve sales effectiveness. Reporting and Documentation:
  • Maintain accurate and up-to-date records of customer interactions, sales activities, and application status on the management system.
  • Meet sales target

Requirements

  • A Bachelor's Degree in Business, Marketing, or a related field is a plus
  • 2 years of relevant work experience.
  • Excellent communication and interpersonal skills, with the ability to engage and build rapport with customers.
  • Strong customer service orientation and the ability to actively listen and understand customer needs. Tele sales, cold calls, inbound and outbound callsa must.
  • Results-driven mindset with a proven track record of meeting or exceeding sales targets.
  • Familiarity with CRM systems and sales tools.

Salary
N100,000 - N150,000 Monthly.

Application Closing Date
30th July, 2024.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: readytoapply01@gmail.com using the Job Title and Location as the subject of the email.