Customer Service Supervisor (Female) Job in Nigeria

 Tempkers Limitedis a Human Resource Company with a focus to help CEOs and Executives build a profitable business by recruiting and retaining valuable Staff.

We are recruiting to fill the position below:

Job Title: Customer Service Supervisor (Female)

Location: Wuye,  Abuja (FCT) 



Employment Type: Full-time

Job Description

  • We are hiring a Customer Service Supervisor (female) to join our client a skincare brand.
  • The Customer Service Supervisor will oversee our customer service team, ensuring that our customers receive outstanding support and service.
  • The ideal candidate will have strong leadership skills, a customer-centric mindset, and the ability to handle and resolve complex customer issues efficiently.

Key Responsibilities

  • Supervise and mentor a team of customer service representatives.
  • Monitor and evaluate the performance of the customer service team.
  • Ensure that customer service inquiries and complaints are resolved promptly and satisfactorily.
  • Develop and implement customer service policies, procedures, and standards.
  • Handle escalated customer issues and provide solutions.
  • Train new customer service representatives and provide ongoing training to existing staff.
  • Track and analyze customer service metrics to identify areas for improvement.
  • Collaborate with other departments to ensure a seamless customer experience.
  • Prepare reports on team performance and customer feedback for management.

Qualifications

  • Bachelor’s degree in Business Administration, Management, or a related field.
  • 2-5 years proven experience as a Customer Service Supervisor or similar role.
  • Excellent leadership and management skills.
  • Strong communication and interpersonal skills.
  • Proficient in using customer service software and tools.
  • Strong problem-solving skills and attention to detail.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Should be available to work Monday to Saturday

Salary
100,000 - N120,000 Monthly.

Application Closing Date
16th June, 2024.

Method of Application
Interested and qualified candidates should send their CV to applications@tempkers.com using the job title "Customer Service Supervisor" as the subject of the mail.

Note: Only female candidates are encouraged to apply for gender equality.