Client Experience and Growth Manager Job in Nigeria

 Oaklands and Johnson Limited, a world-class Advertising and experiential marketing company, is recruiting to fill the position below:

Job Title: Client Experience and Growth Manager

Location: Lagos
Employment Type: Full-time


 Responsibilities

  • Develop and maintain strong relationships with clients.
  • Act as the main point of contact for client inquiries, requests, and feedback.
  • Understand clients' objectives and collaborate with the marketing team to develop and implement effective marketing strategies.
  • Provide regular updates to clients on project progress and results.
  • Experience in generating business leads and closing the deal.
  • Manage client expectations and address any issues or concerns in a timely and professional manner.
  • Ensure client satisfaction and seek opportunities for account growth and upselling.
  • Assist in the preparation of reports, presentations, and proposals for clients.
  • Stay informed about industry trends and developments to provide valuable insights to clients.
  • Reach out to prospects via email, phone and LinkedIn to educate them on our agency's services and sourcing new sales opportunities through inbound lead follow-up.
  • Working in partnership with the ATL, BTL, and Digital team, developing creative direction and experiential engagement ideas to meet clients' objectives.

Requirements / Experience

  • HND / B.Sc Degree in Marketing, Business Administration or related field
  • 2 - 5 years relevant work experience.
  • Experience working in an advertising agency is very key.
  • Female candidates are advised to apply only.
  • Proven experience in client service or account management roles.
  • Strong leadership and team management skills.
  • Exceptional communication and interpersonal skills.
  • Problem-solving and conflict-resolution abilities.
  • Customer-centric mindset and a dedication to client satisfaction.
  • Excellent organizational and time management skills.
  • Networking skills
  • Excellent analytical skills and the ability to do market research.

Application Closing Date
9th July, 2024.

Method of Application
Interested and qualified candidates should forward their CVs to: careers@oaklandsandjohnson.com using the Job Title as the subject of the mail.