Customer Experience Officer Job in Nigeria

 500Chow is a leading food tech restaurant chain on a mission to create the best food brand in Africa. We're passionate about revolutionizing the culinary experience for our customers, delivering exceptional food quality, and using cutting-edge technology to enhance every aspect of our operations. Join us in shaping the future of dining in Africa.

We are recruiting to fill the position below:

Job Title: Customer Experience Officer (NYSC)

Location: Lekki, Lagos

Employment Type: NYSC

Job Description
As a customer experience officer, your duties include:

  • Answering questions about the company’s products or services via phone, email, and in person.
  • Direct customers to online resources.
  • Handling customer complaints.
  • Collecting and analyzing customer feedback.
  • Responding to customers' reviews.
  • Demonstrate empathy and patience when dealing with customers, especially in sensitive situations.
  • Update customer records in the system
  • Create and maintain reports about customer interactions
  • Develop a rapport with customers.
  • Concluding sales for online customers.
  • Checking product availability.
  • Setting up accounts for new customers
  • Booking of orders
  • Processing of orders.

Requirements and Skills

  • Bachelor's Degree in Mass Communication, Linguistics or Business Administration
  • 0 - 1 year relevant work experience
  • Excellent communication and interpersonal skills
  • Must be a corper serving in Lagos
  • Young, smart and vibrant.

Application Closing Date
31st August, 2024.

Method of Application
Interested and qualified candidates should send their CV and Cover Letters to: using the Job Title as the subject of the mail.