Customer Experience Personnel Job in Nigeria

 500Chow is a leading food tech restaurant chain on a mission to create the best food brand in Africa. We're passionate about revolutionizing the culinary experience for our customers, delivering exceptional food quality, and using cutting-edge technology to enhance every aspect of our operations. Join us in shaping the future of dining in Africa.

We are recruiting to fill the position below:

Job Title: Customer Experience Personnel

Location: Nigeria
Employment Type: Full-time


About the Role

  • As a Customer Experience in the Hospitality industry, your primary responsibility is to enhance the overall customer journey, ensuring a positive and seamless experience for consumers interacting with our brand.
  • You will utilize customer feedback to identify areas for improvement, make data-driven recommendations, and collaborate with cross-functional teams to implement changes that positively impact customer satisfaction

Job description

  • Regularly monitor and respond to customer reviews and inquiries across various platforms.
  • Collect customer data, including feedback, surveys, and behavioral patterns.
  • Generate reports and insights to share with relevant stakeholders.
  • Identify pain points in the customer journey and propose process improvements.
  • Collaborate with cross-functional teams to implement changes that enhance the overall customer experience.
  • Monitor the impact of process improvements and iterate as necessary.
  • Identify touchpoints where improvements can be made to enhance customer satisfaction and loyalty.
  • Stay informed about industry trends, customer preferences, and competitor activities.
  • Use market research to make recommendations for staying ahead in the competitive food industry.

Requirements

  • Proven experience in a customer-focused role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Familiarity with customer experience tools and technologies.
  • Detail-oriented with a passion for improving customer satisfaction.

Application Closing Date
31st July, 2024.

Method of Application
Interested and qualified candidates should forward their CV to: people@500chow.com using the Job Title as the subject of the email.