Service Writer Job in Nigeria

 Redline Automobile Service is an auto repair and maintenance facility dedicated to providing top-notch services to our valued customers. We pride ourselves on our expertise, customer service, and commitment to quality.

We are currently recruiting detail-oriented and customer-focused candidates to fill the position below:

Job Title: Service Writer

Location: Lagos

Employment Type: Full-time

Job Description

  • As a Service Writer at Redline Automobile Service, you will be the liaison between our customers and our service technicians.
  • Your primary role will be to ensure that each customer’s needs are understood and addressed, ensuring a smooth and efficient service experience.

Key Responsibilities

  • Greet customers and listen to their needs regarding vehicle issues and maintenance.
  • Create detailed work orders and service estimates based on customer information and technician input.
  • Schedule service appointments and manage the service workflow to ensure timely completion of work.
  • Communicate with customers throughout the service process, providing updates and explaining any additional recommended services.
  • Maintain detailed records of services performed, parts used, and transactions.
  • Handle customer inquiries, complaints, and follow-up calls to ensure satisfaction.
  • Coordinate with service technicians to ensure work is completed accurately and efficiently.


  • Experience in automotive services is a plus.
  • Proven experience as a Service Writer, Service Advisor, or similar role in an automotive service environment.
  • Strong knowledge of automotive repair and maintenance processes.
  • Excellent communication and customer service skills.
  • Proficiency in using automotive service software and Microsoft Office Suite.
  • Strong organizational skills and attention to detail.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Valid driver’s license and a good driving record.

Application Closing Date
12th June, 2024.

How to Apply
Interested and qualified candidates should submit their Resume and a Cover Letter detailing their relevant experience to: using “Service Writer Application” as the subject of the email.

Note: Redline is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.